Refunds
Try the free version first. It is the same app with a few free lineups a week.
Within 14 days
Changed your mind? Ask within 14 days of the first payment for a plan, Monthly or paid once, and we'll refund it in full. Write to prefiretool@gmail.com from the email you paid with. A refund ends the Premium it paid for, and a refund for Monthly also cancels it.
Monthly
Cancel any time with Cancel plan on the Account page, in Prefire or on this site, or through Paddle with the link in its confirmation email or at paddle.net. Premium stays until the end of the month you paid for, then stops. After the first 14 days, a cancelled month runs to its end and isn't refunded in part.
Paid once
Refundable in the first 14 days, as above.
Charged by mistake
Charged twice, bought a plan you already had, or charged for something you didn't buy? Write to us and we'll refund it.
When a plan ends by itself
Buying once while on Monthly stops Monthly from renewing. The month you paid for runs out, and isn't refunded after the first 14 days.
A second Monthly plan bought while the first one still renews, or Monthly bought after buying once, stops renewing by itself.
Deleting your account
Deleting your account ends Premium at once and cancels Monthly, and the time left isn't refunded. The 14-day refund above still applies.
Your legal rights
The law where you live may give you more, such as the EU and UK right to withdraw within 14 days, or a remedy if Premium doesn't work as described. Those rights apply whatever this page says.
If we change Premium in a way that makes it clearly worse, you can end it within 30 days of the change for the refund the law gives.
How refunds are paid
Write to prefiretool@gmail.com, or ask Paddle at paddle.net. Paddle pays refunds back to the way you paid.